You Know Too Much to Think Like Your Users

You Know Too Much to Think Like Your Users

In this edition of For Humans’ Sake, Lindsay Winters speaks with Scott Segal, Director of IT at the American Board of Radiology, about how user insights can change assumptions, why it’s important to talk to the people who use the product you’re building, why you should consider the conceptual complexity of anything you're designing, and understanding that you’re not your user.

Make the Unfamiliar Familiar

Make the Unfamiliar Familiar

A common dilemma for product teams: whether to pursue a revolutionary strategy or one that's more evolutionary. The best products help users make the unfamiliar familiar. If you're set on changing the industry standard, look for ways to model other familiar patterns, so users can focus on their task rather than learning a new way of doing things.

State of UX: Forecast Partly Sunny

State of UX: Forecast Partly Sunny

UX industry pioneer Jesse James Garrett recently published a piece in Fast Company reflecting on the state of the UX design industry 20 years in. This prompted our Cofounder to reflect on her own experience — from in-house UX, to agency UX, to freelance and finally owning a UX consultancy. Has product design become less insight-driven during that period?